Content won't load or play

If content isn't loading or playing, try these troubleshooting steps:


  1. Check your internet connection.
  2. Try switching between Wi-Fi and mobile data.
  3. Update the app to the latest version from the Google Play Store or App Store.
  4. Restart your device.
  5. If you're using Android, clear the app cache:
  7. If you're using an iPhone or iPad and the issue persists, uninstall and reinstall the app. Your subscription is linked to your Mindfulness.com account or Apple ID (depending on how you subscribed), so you won't lose access by reinstalling.


Still having trouble? Please contact Support and include:


  • A screenshot or screen recording of the issue
  • Your device model


This will help us investigate the issue more quickly.

Updated on: 17/09/2026

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