I'm having trouble subscribing

If you're having trouble starting a subscription, the steps to resolve the issue depend on where you're subscribing.

Apple App Store

If you're subscribing through the App Store:

1. Make sure you're signed in with the correct Apple ID.
2. Verify that your Apple ID has a valid payment method on file.
3. Check that your App Store country or region matches your billing address.
4. Restart the Mindfulness.com app and try subscribing again.

If your payment is declined, please note that all App Store billing is handled by Apple. You may need to review your payment settings in your Apple ID account.

Google Play Store

If you're subscribing through Google Play:

1. Make sure you're signed in with the correct Google account.
2. Verify that your Google account has a valid payment method on file.
3. Check that your Google Play country or region matches your billing address.
4. Update the Google Play Store app and try subscribing again.

Mindfulness.com website

If you're subscribing through the Mindfulness.com website:

1. Double-check your card number, expiry date, CVV, and billing address.
2. Try using a different web browser or disable any ad blockers or privacy extensions that may interfere with checkout.
3. Clear your browser's cache and cookies, then try again.

Still having trouble?

If you're still unable to subscribe, please contact our Support Team through Profile → Support → Contact Us in the app or email [email protected].

To help us investigate, please include:

• Where you're subscribing from (Apple App Store, Google Play Store, or Mindfulness.com).
• A description of what happens when you try to subscribe.
• The exact error message, if there is one.
• A screenshot of the error, if possible.

We'll be happy to look into it and help you get subscribed.

Updated on: 05/08/2026