> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.mindfulness.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm having sound or audio issues

If you're experiencing sound or audio issues, try these steps:

1. Check that your device's **media volume** is turned up (not just the ringer volume).
2. Make sure **Silent Mode/Mute** or **Do Not Disturb/Focus** isn't preventing audio playback.
3. If you're using headphones or a Bluetooth speaker, disconnect and reconnect them, or try playing audio through your device's built-in speakers.
4. Close any other apps that might be using audio.
5. Force close the Mindfulness.com app, then reopen it.
6. Restart your device.
7. Check for any available app updates in the **Google Play Store** or **App Store**.

**Still having trouble?** Please contact Support and include:

* A description of the issue (e.g., no sound, distorted audio, or audio cutting out)
* Your device model

This information will help us investigate the issue more quickly.