Sometimes things just go wrong. If you're having trouble with the app here's what we suggest.
Check your internet connection
- Check to see that you are connected to the internet
- We currently do not support offline playback and so if you can't play something, it may be that you don't have internet connection
Close and re-open the app
Try restarting the app. Doing this depends on your device:
iPhone – (X or later)
- From the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen. On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
- Swipe right or left to find the app that you want to close.
- Swipe up on the app's preview to close the app.
iPhone – (earlier than X)
- Double-click the Home button to show your most recently used apps.
- Swipe right or left to find the app that you want to close.
- Swipe up on the app's preview to close the app.
Android Phone –
- Open Settings App.
- Scroll down and tap on 'Application Manager'
- Scroll down in the 'Downloaded' list and tap the name of the app.
- Tap 'Force Stop' to fully close the application on your device.